Creating products and websites that people will use is a passion of mine and the process is something I enjoy as much as the result. Below are some of my favourite projects.
Desk.com is a customer service platform for small to medium businesses. As the Senior UX Designer, I helped guide the Desk.com website through three rebrand projects using data-driven design. By carefully observing user flow, analytics, SEO optimization, and hundreds of split tests, I improved conversion +500%.
The Desk.com support portal is used by thousands of companies to let customers help themselves. I redesigned and coded an updated version of the support template (code named v5) to make customization easier for companies, a new chat tool for customers, and a fully-responsive design that makes the site viewable on desktop, tablet, and mobile devices.
Expanding on the results of my Gay Cliques Census, this data visualization breaks results down by region. Heat-mapping the social groups reveals the regionality of these social groups and their tastes.
Identity is very important in the Gay Community. This need to belong has grown into countless labels, social groups and cliques. To help understand and identify these social groups, I created the Gay Cliques Census and an interactive infographic to explain the results.
Barcelonia is a fully custumizable blog theme for tumblr. Blog posts are organized into columns like a newpaper. Featured articles dramatically span two or three columns, and pages are automatically loaded as the reader scrolls. Lots of Facebook integration.
Through careful AB testing and social integration, I helped grow this app from launch to 2 million MAU, making this a top-200 Facebook app. Social highlights include sharable high scores, friend challenges, in-game and app-wide achievements.
ArtPile (FAP) was a website for artists and patrons of the arts. Online for about two years, the site became extremely popular with nearly 60,000 pieces of art and about 20,000 active users. I closed the site after two years running due to dwindling interest and the expensive operating cost of hosting such a large community.
GUBA (Giant Usenet Binary Archive) indexed videos and images from Usenet to the Internet. I was responsible for the redesign of GUBA.com and development of their new video player. GUBA closed in August of 2010.
As a product manager, it’s so refreshing to work with someone like Dylan. He GETS social, games and Facebook, which was such a huge leg up when building out the AddictingGames Facebook App.
Any ideas I ran by him or suggested, he would take, improve upon and whip up in working order with what seemed like ridiculous ease. He is super passionate about the products that he works on which is an absolute delight and he always has the users’ interests at heart.
There is no way that we could have built our app in such a short time without having Dylan leading the front-end implementation. This guy is a rockstar, a fantastic teammate and any company would be lucky to have him.
Dylan Hafertepen has an impeccable aesthetic and taste level. You can count on Dylan to be always leader in cutting-edge U.I. design. His upbeat attitude was a welcome addition to our team.
I need to clone him!
Dylan is the jam and a half when it comes to being an awesome coworker. @frauenyface via twitter
Dylan is extremely easy to get along with and takes great pride in his work. I heartily recommend him to anybody in need of a strong creative + technical lead.
Dylan is a brilliant, pro-active team player who brings his creative resourcefulness to the job each-and-every day. As a rockstar UI Developer for the Shockwave.com team, he was quickly recognized by the organization as someone who had a lot to offer.
He's quick, conscientious and always approaches his work with the customer/consumer in mind—leading to optimal user experience. I'd gladly work with Dylan again, and recommend you scope him up asap.
I can't say enough good things about Dylan. He brings considerable insight, enthusiasm and skill to the table for every project he's assigned. Dylan comes to Desk.com with a rare skill set of being proficient from a technical as well as a creative stance when it comes to the web. If something doesn't work or isn't right, Dylan will always bring up valid problems with data to back up his points. All of this has made a huge impact to the entire marketing team. Overall, Dylan is a pleasure to work with and would be a strong addition to any team.