“You can establish yourself with a typically bad interface, if you’re early and lucky or if you have the market power to force people to use your product. See Myspace, Amazon, MSN, Windows, QuarkXPress. Once you get to be market leader with a typically complicated interface, you actually have a good shot at keeping your users, as they’re that traumatized that they wouldn’t want to go through another painful learning process. Nowadays you have a better chance to become successful though, if you go for simplicity and usability. And you have a good chance to develop a strong brand by just doing that.”
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